FAQ about Madrid.com Vacation Apartment rentals

FAQ - Frequently asked questions

1. How does the booking process work?
2. How do I pay for the booking?
3. Will I need to pay a damage deposit for the apartment?
4. How do I cancel my reservation?
5. What happens if I break something?
6. When is check in or check out?
7. How will I get the keys to the apartment?
8. Can I drink the water?
9. What if I need help or information during my stay?
10. Will I need an adaptor for using the appliances in the apartment?

1. How does the booking process work?

There are four simple steps to book an apartment in Madrid with Friendly Rentals. Please see our How to Book Section.

2. How do I pay for the booking?

You will be require to pay 25% of your reservation to confirm your booking, the Balance must be paid in cash on arrival. You can pay the 25% deposit by credit card in our website, by fax by printing our credit card deposit form in our website fill it and fax back to us at + 34 93 268 80 52 or by calling us on the telephone at + 34 93 268 80 52. Please mention Madrid.com when calling.

3. Will I need to pay a damage deposit for the apartment?

Yes, there is a cash damage deposit which will need to be paid upon arrival at the apartment in Madrid. The amount varies per apartment ranging from 150€ to 500€ see that information on the detail page of the apartment you are choosing.

4. How do I cancel my reservation?

If the client cancels a fully paid reservation, there is a cancellation charge that will depend on the number of days before the beginning of the rental period. Please note that the 25% reservation deposit is non-refundable:

• More than 90 days before: 20% of the total amount.
• 60-89 days before: 30% of the total amount.
• 30-59 days before: 50% of the total amount.
• Less than 30 days before: 100% of the total amount.

5. What happens if I break something?

Please call Friendly Rentals as soon as possible to assess the damage. We will do our best to try and fix or replace the item/s and reach a decision if whether there is any charge incurred.

6. When is check in or check out?

The apartment will be available at 3pm in the afternoon. Normal check out time is 11am. Please request late check out prior to arrival and we will try our best to accommodate to your needs. Note that there is a late check in fee of 30€ for check ins after 21:00PM.

7. How will I get the keys to the apartment?

You will be met at the apartment in Madrid

For further information please don't hesitate to contact us at:

Email: apartments@madrid.com

if calling, please mention Madrid.com for VIP treatment
Tel: (+34) 932 688 051
Fax: (+34) 932 688 052